MON To FRI 8 AM – 4 PM | SAT 8 AM – 12 PM | 1701 N 33rd Ave Melrose Park, IL, 60160

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Refund and Returns Policy

Overview

“All Sales Are Final”

All sales are final due to the custom-made nature of our products. We do not offer refunds, returns, or exchanges unless the item is defective, damaged, or there was an error on our part regarding the details of your custom order.

Exceptions:

  • Defective or Damaged Items: If your item arrives defective or damaged, please contact us within 3 days of receipt. We will assess the situation and determine whether a replacement or repair is necessary.
  • Misunderstanding of Order Details: If we made an error on your custom order, please contact us within 3 days of receipt. We will do our best to correct the mistake.
  • Legal Requirements: We will always comply with applicable consumer protection laws and regulations regarding returns and refunds.

By placing a custom order, you acknowledge and agree to our all sales are final policy.

Order Cancellation

We aim to process orders as quickly as possible. If the items you ordered are in stock, we are unable to accommodate order cancellations or modifications.

Refunds (When Applicable)

All orders are final sale. Our products are carefully designed and produced in limited quantities from leftover stone, making each piece unique. Variations in veining and coloration are to be expected. By completing a purchase, you acknowledge and accept that all sales are final and that no refunds, returns, or exchanges will be processed.

If you have any questions before placing your order, please contact us at info@svstones.com, and we will be happy to assist you.

Damages

Please inspect your items upon delivery. If you receive a damaged or defective item, contact us within 3 days of receipt with your order number, a description of the issue, and images. Natural imperfections in the stone will not be considered damages. If your item is damaged beyond natural flaws, a return label will be provided. Please return the item within 15 days of receiving the label. Once we receive your return, a replacement will be sent. If the item is no longer available, store credit will be issued.

Please submit all damage claims to info@svstones.com